Supported Living at Merchants Quarter is a supported living scheme for adults
with learning disabilities and/or mental health issues. The scheme comprises of
five apartments, two 2-bedroom apartments and three 1-bedroom apartments, all
in close proximity to each other. The five apartments are located within a larger
development of apartments, which contain a mixture of private owners and tenants.
The scheme is for four service users in total, with two service users each living
in their own 2-bed apartment; and two service users each living in their own 1-bed
apartment. Each service user has their own standard easy-read individual tenancy
agreement with Complete Care Services Ltd. Service users receive support from
Tamarindo Care Ltd; this support can be with any and every aspect of daily living.
Out of the five apartments, one apartment is designated as a support base where
there is a member of support staff present 24/7; ensuring that the service user
has the reassurance of a staff member always being present yet has the independence
of their own front door. The support base apartment is also used as a communal
area where service users can spend time together/with staff and also undertake
various independent living skills classes (such as budgeting, cooking, etc) and
The dedicated staff and management team are highly experienced in managing challenging
behaviours, mental health associated needs and complex needs. There are currently
3 male service users at Merchants Quarter; with a younger age range.
Aims and Objectives
The aim of Supported Living at Merchants Quarter is to ensure that all individuals
are able to reach their full potential both within their home and in the community.
We aim to achieve this by:
- Respecting the individual's rights of choice, privacy, respect and
- To have a safe, secure and homely environment to live in.
- To empower all living within Merchant Quarter to contribute to the decisions
on the daily running of their home and to put forward any views and ideas; as
well as to make informed choices.
- To provide support to encourage learning, independence and personal development,
thus empowering and supporting the individual to reach their full potential.
- Encourage all to participate in daily activities both in their home and
out in the community.
- To actively promote links with the local community.
- Work towards the elimination of prejudice and discrimination.
- Liaise with professionals to ensure that a holistic environment can and
will be achieved at all times.
- To implement Person Centred plans for all individuals; continually updating
and revising them to achieve realistic goals.
- All individuals will have a named Key worker/Link worker.
- To work towards, meet and exceed any minimum standards set by legislation
and other external authorities.
Each 2-bedroom apartment has a lounge/kitchen diner, 1 bathroom and 2 bedrooms.
Each 1-bedroom apartment has a lounge/kitchen diner, 1 bathroom and 1 bedroom.
The apartments have a luxurious finish and are very much modern by design. Each
apartment has a telephone entry system for security, as well as views over the
quiet residential area or over the quiet communal courtyard. All of the apartments
are located within close proximity of each other.
Merchants Quarter is located in an excellent position; literally a 10 minute walk
to Stevenage old town high street. Within the high street are shops, restaurants,
cafes, dentists, doctors, etc. It is also a five minute walk to the bus stop where
you can catch a bus to Stevenage town centre, which has more shops, leisure facilities,
job opportunities, cinema, colleges, etc. From Stevenage bus and train stations,
other nearby towns such as Hitchin, Hatfield and Letchworth Garden City are accessible;
as well a Cambridge and London.
Getting out and about
Individuals who live within Merchants Quarter can enjoy a variety of nearby rural
and urban pursuits, such as:
- Whipsnade Zoo
- Woburn Safari Park
- Snooker Club
- Local Colleges
- Wrest Park
- Chilterns AONB
- Milton Keynes, Stevenage and Hitchin Theatres and Shopping Centres
- Local canal networks
- Horticultural centres
- Day services
Trips are also made further afield to London, the seaside, theme parks and other
attractions; which prove to be very popular with those living at Merchants Quarter.
These trips are generally made using public transport, where deemed possible,
safe and appropriate.
Staff can also accompany a Service User on their holidays if required (again where
deemed possible, safe and appropriate)
Supported Living at Merchants Quarter currently has 0 voids at the service. Please
refer to the Contact Us page of the website if you would like to enquire further
as to the referral procedure of potential tenants.
Service Manager - Kwadwo Addai
36 Gray Court
Tel: 01438 488 727/ 01582 841 741
Fax: 01582 842 957