Complete Care Services Ltd | Your care is our world | Residential and supported living services

Supported Living at Merchants Quarter is a supported living scheme for adults with learning disabilities and/or mental health issues. The scheme comprises of five apartments, two 2-bedroom apartments and three 1-bedroom apartments, all in close proximity to each other. The five apartments are located within a larger development of apartments, which contain a mixture of private owners and tenants. The scheme is for five service users in total, with one service user each living in their own 2-bed apartment; and one service user each living in their own 1-bed apartment. Each service user has their own standard easy-read individual tenancy agreement with Complete Care Services Ltd. Service users receive support from Tamarindo Care Ltd; this support can be with any and every aspect of daily living.

Out of the five apartments, one apartment is designated as a support base where there is a member of support staff present 24/7; ensuring that the service user has the reassurance of a staff member always being present yet has the independence of their own front door. The support base apartment is also used as a communal area where service users can spend time together/with staff and also undertake various independent living skills classes (such as budgeting, cooking, etc) and e-learning.

The dedicated staff and management team are highly experienced in managing challenging behaviours, mental health associated needs and complex needs. There are currently 3 male service users at Merchants Quarter; with a younger age range.

Aims and Objectives
The aim of Supported Living at Merchants Quarter is to ensure that all individuals are able to reach their full potential both within their home and in the community. We aim to achieve this by:

- Respecting the individual's rights of choice, privacy, respect and dignity.
- To have a safe, secure and homely environment to live in.
- To empower all living within Merchant Quarter to contribute to the decisions on the daily running of their home and to put forward any views and ideas; as well as to make informed choices.
- To provide support to encourage learning, independence and personal development, thus empowering and supporting the individual to reach their full potential.
- Encourage all to participate in daily activities both in their home and out in the community.
- To actively promote links with the local community.
- Work towards the elimination of prejudice and discrimination.
- Liaise with professionals to ensure that a holistic environment can and will be achieved at all times.
- To implement Person Centred plans for all individuals; continually updating and revising them to achieve realistic goals.
- All individuals will have a named Key worker/Link worker.
- To work towards, meet and exceed any minimum standards set by legislation and other external authorities.

Accommodation
Each 2-bedroom apartment has a lounge/kitchen diner, 1 bathroom and 2 bedrooms. Each 1-bedroom apartment has a lounge/kitchen diner, 1 bathroom and 1 bedroom. The apartments have a luxurious finish and are very much modern by design. Each apartment has a telephone entry system for security, as well as views over the quiet residential area or over the quiet communal courtyard. All of the apartments are located within close proximity of each other.

Location
Merchants Quarter is located in an excellent position; literally a 10 minute walk to Stevenage old town high street. Within the high street are shops, restaurants, cafes, dentists, doctors, etc. It is also a five minute walk to the bus stop where you can catch a bus to Stevenage town centre, which has more shops, leisure facilities, job opportunities, cinema, colleges, etc. From Stevenage bus and train stations, other nearby towns such as Hitchin, Hatfield and Letchworth Garden City are accessible; as well a Cambridge and London.

Getting out and about
Individuals who live within Merchants Quarter can enjoy a variety of nearby rural and urban pursuits, such as:

- Whipsnade Zoo
- Woburn Safari Park
- Cineworld
- Snooker Club
- Pubs
- Bowling
- Local Colleges
- Swimming
- Wrest Park
- Chilterns AONB
- Milton Keynes, Stevenage and Hitchin Theatres and Shopping Centres
- Local canal networks
- Horticultural centres
- Day services

Trips are also made further afield to London, the seaside, theme parks and other attractions; which prove to be very popular with those living at Merchants Quarter. These trips are generally made using public transport, where deemed possible, safe and appropriate.

Staff can also accompany a Service User on their holidays if required (again where deemed possible, safe and appropriate)

Voids
Supported Living at Merchants Quarter currently has 1 void at the service. Please refer to the Contact Us page of the website if you would like to enquire further as to the referral procedure of potential tenants.